Last Updated: October 2026
At Alpha Brains, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Alpha Brains collects, uses, stores, and protects information when you visit our website, purchase our books, download educational resources, contact us, or use our services.
By using the Alpha Brains website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you use our website, we may collect information such as:
• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase details
• Information submitted through contact or enquiry forms
• Communication you have with our support team
• Basic technical information such as browser type, device type, IP address, and website usage data
We only collect information that is reasonably required to provide, manage, improve, or secure our services.
2. Information Related to Orders
When you purchase books or other products from Alpha Brains, we may collect information required to process and deliver your order, including your name, contact details, delivery address, and order information.
Payment transactions may be processed through third-party payment providers. Alpha Brains does not intentionally store complete debit or credit card details when payments are handled securely by an external payment provider.
3. How We Use Your Information
We may use your information to:
• Process and manage your orders.
• Deliver books and other purchased products.
• Respond to questions, enquiries, or support requests.
• Provide requested educational resources or services.
• Communicate important information regarding your order or services.
• Process returns, replacements, and refunds.
• Improve our website, products, educational resources, and customer experience.
• Maintain the security and proper functioning of our website.
• Prevent fraudulent or unauthorized activity.
• Meet applicable legal and regulatory requirements.
Where appropriate and permitted, we may also use your contact information to inform you about new books, educational resources, courses, offers, or other Alpha Brains updates. You may request to stop receiving promotional communications at any time.
4. Children’s Privacy
Alpha Brains creates educational books, worksheets, workbooks, courses, and learning resources for children.
However, purchases, payments, registrations requiring personal information, and other commercial transactions should be completed by a parent, guardian, teacher, school representative, or other responsible adult.
We do not intentionally seek to collect unnecessary personal information directly from young children.
If a parent or guardian believes that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter and take appropriate action.
5. Free Educational Resources
Some Alpha Brains worksheets, workbooks, and other educational resources may be available without requiring users to create an account.
When you access or download these resources, certain basic technical information may still be processed automatically by our website, hosting provider, security systems, or analytics technologies.
6. Cookies & Website Technologies
Our website may use cookies and similar technologies to help the website function correctly and improve your browsing experience.
Cookies may be used to:
• Remember website preferences.
• Maintain shopping cart or session functionality.
• Understand how visitors use our website.
• Improve website performance.
• Support website security.
• Measure the effectiveness of website content or marketing.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
7. Third-Party Services
Alpha Brains may use trusted third-party service providers to support the operation of our website and business.
These may include services for:
• Website hosting
• Payment processing
• Order fulfilment and delivery
• Website analytics
• Email communication
• Website security
• Technical support
These service providers may process information only as necessary to provide their respective services and according to their own privacy practices and applicable requirements.
8. How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online transaction, or electronic storage system can guarantee absolute security.
Users should also take appropriate precautions when sharing information online.
9. Sharing Your Personal Information
Alpha Brains does not sell or rent your personal information to third parties.
We may share limited information where reasonably necessary with service providers that help us process payments, deliver orders, operate our website, provide customer support, or perform other essential business functions.
Information may also be disclosed where required by applicable law, regulation, court order, or lawful request from an authorized authority.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Certain information relating to orders, payments, refunds, or business transactions may need to be retained for accounting, record-keeping, fraud prevention, dispute resolution, or legal purposes.
11. Your Privacy Choices
Depending on the circumstances and applicable law, you may contact us to:
• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where appropriate.
• Withdraw consent where processing is based on consent.
• Ask us to stop sending promotional communications.
Some information may need to be retained where required for legitimate business, accounting, security, or legal purposes.
12. External Links
Our website may contain links to third-party websites or services.
Alpha Brains is not responsible for the privacy practices, security, or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
When significant updates are made, the “Last Updated” date at the top of this page may be revised.
We encourage visitors to review this page periodically.
14. Questions About Your Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Alpha Brains.
Visit Our Office
Street # 13, Muhammad Nagar, Faisalabad, Pakistan
Email Our Support Team
Call Us
+92 334 6203974
Our Commitment to Your Privacy
Your trust matters to us.
Alpha Brains is committed to handling personal information responsibly while providing children, parents, teachers, and educational institutions with a safe, reliable, and valuable educational experience.